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HVAC Frequently Asked Questions

Choosing the right heating and cooling service can feel overwhelming, especially when you are dealing with an unexpected breakdown or considering a major system upgrade. Choice Heating & Cooling provides residential and commercial HVAC services for homeowners in Cohoes, Troy, Waterford and communities throughout New York’s Capital Region.

Explore answers to common questions about air conditioning repair, heating maintenance, new HVAC installations and energy-efficient comfort systems. When you need help with your home’s heating or cooling equipment, contact our team to discuss your needs or schedule service.

What HVAC services does Choice Heating & Cooling offer?

Choice Heating & Cooling provides commercial and residential heating, cooling and indoor comfort services. Our services include air conditioning repair, air conditioning maintenance and new AC installation, as well as furnace repair, furnace maintenance and furnace installation.

We also work with boilers, heat pumps, geothermal HVAC systems and ductless mini-splits. Whether you need routine maintenance, help diagnosing a problem or guidance selecting a replacement system, our team can help you explore the available options for your home.

What areas does Choice Heating & Cooling serve?

We are based in Cohoes, New York, and serve home and business owners throughout the Capital District. Our primary service areas include Cohoes, Troy and Waterford, NY, along with Albany and surrounding communities.

Contact us if you are unsure whether your property is within our service area.

Do you provide both HVAC repairs and new system installations?

Yes. We provide HVAC repair, maintenance and installation services for a variety of heating and cooling systems. Our team can inspect an existing system, determine whether it may be repairable and discuss replacement options when an upgrade makes more sense for your home.

New-system services include air conditioning installation, furnace installation, boiler installation, heat pump installation, geothermal installation and ductless mini-split installation.

What should I do if my heating or air conditioning system stops working?

First, check that the thermostat is set correctly and that the system has power. You can also check whether the circuit breaker has tripped and whether a visibly dirty air filter may be restricting airflow.

If the system still will not operate, is blowing air at the wrong temperature or is making unusual sounds, contact an HVAC professional. For an urgent heating or cooling problem, call Choice Heating & Cooling today.

What are common signs that I may need air conditioning repair?

You may need air conditioning repair if your AC is blowing warm air, producing weak airflow or struggling to maintain a comfortable temperature. Other possible warning signs include unusual noises, unfamiliar odors, leaking around the system or an unexplained increase in energy use.

Choice Heating & Cooling provides air conditioning repair in Cohoes, Troy and Waterford, NY. A professional inspection can identify the source of the problem and determine the appropriate repair.

When should I schedule furnace repair?

Schedule furnace repair if your heating system is not producing enough heat, is turning on and off frequently or is heating rooms unevenly. Banging, rattling, squealing or other unusual noises can also indicate a problem that should be inspected.

Our team provides furnace repair in Cohoes, Troy, Waterford and surrounding Capital District communities. Prompt service may help prevent a smaller problem from developing into a more disruptive system failure.

How often should I schedule furnace maintenance?

Furnace maintenance is generally recommended once a year, preferably before the colder months place greater demand on the system. During a heating maintenance visit, the equipment can be inspected, cleaned and tested for developing issues. Choice Heating & Cooling offers furnace maintenance in Cohoes, Troy, Waterford, NY, and beyond. 

Does HVAC maintenance eliminate the need for repairs?

Maintenance cannot prevent every equipment problem, but it can help identify certain issues before they become more serious. Regular inspections also allow worn components, airflow problems and performance concerns to be addressed before periods of heavy heating or cooling demand. Even a well-maintained system may eventually require repair because of equipment age, normal wear or an unexpected component failure.

How do I know whether to repair or replace my HVAC system?

The right choice depends on the system’s age, condition, repair needs and overall performance. An AC repair may be appropriate when the problem is isolated and the rest of the equipment is in suitable condition.

Replacement may be worth considering when breakdowns are becoming frequent, AC repair costs are increasing or the system can no longer keep the home comfortable. Choice Heating & Cooling can evaluate your current equipment and discuss installation options that fit your home, comfort goals and budget.

What heating systems can you install?

Choice Heating & Cooling provides furnace installation, boiler installation, geothermal installation, heat pump installation, and ductless mini-split installation. The right type of heating system will depend on your home’s layout, existing equipment, available ductwork and energy-efficiency goals.

Our team can assess your property and explain which options may be suitable for your space. We provide heating installation services throughout Cohoes, Troy, Waterford and the entire Capital Region.

Is a heat pump a good option for heating and cooling my home?

A heat pump can provide both heating and cooling by transferring heat rather than generating it in the same way as a conventional furnace. Air-source heat pumps are commonly used for residential applications, while geothermal heat pumps transfer heat through the ground or a nearby water source. The best option depends on your home, current HVAC setup and comfort goals. 

When should I consider a ductless mini-split installation?

A ductless mini-split is a heating and cooling system that controls the temperature in individual rooms without the need for traditional ductwork. It can be a practical option for homes without existing ducts, additions, converted spaces, or rooms that are difficult to heat or cool with the current HVAC system.

Whether you need a new system installed or service for an existing one, Choice Heating & Cooling provides ductless mini-split installation, replacement, repair, and maintenance services to help keep your home comfortable.

What is geothermal HVAC, and how does it work?

A geothermal HVAC system, also called a ground-source heat pump, transfers heat between your home and the ground. It can provide both heating and cooling and is designed to take advantage of the relatively consistent temperature below the ground’s surface.

Geothermal installation requires a detailed evaluation of the property and the household’s comfort needs. Are you interested in learning more about geothermal HVAC for your home? Contact Choice Heating & Cooling to learn more about geothermal installation services in Cohoes, Troy, Waterford and surrounding New York communities.

Are financing options available for a new HVAC system?

At Choice Heating & Cooling, we offer financing options for eligible HVAC projects. Financing can help homeowners manage the cost of a new heating or cooling system through monthly payments and flexible terms.

Available programs, interest rates and approval requirements may vary. Contact our team or visit the financing page to review current options before making a purchase.

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A job well done
Customer reviews
N. Barton

Had new carpet installed and they stapled through my thermostat wire leaving my heat on (my place was 89 degrees) The choice representative came out and stayed until he found the problem under the carpet. Fast and friendly response, I highly recommend!

Elizabeth Davis

This service call was A/C general maintenance but the tech determined that a part needed replacing and did that as well, covered under our warranty, which was nice. The tech (Aiden) was pleasant, professional and efficient, as has been my experience with Choice employees since we used them for the replacement of our home’s furnace and A/C system. Highly recommend them!

R. Sacks

I had a new heating unit installed by Choice. First of all, their price was considerably less than the competitors. After installation, there was a problem noted with the air intake pipe. Choice was very cooperative in finding the problem (there were actually 2 separate problems from the prior owners) and fixing them both in a timely manner. I greatly appreciated their willingness to explore the problem and then remedy it.

C. Weber

Just had a water furnace 5 series geothermal unit installed. It looks clean and neat. They went above and beyond to get my unit installed properly. The sales guy George was friendly and knowledgeable. The tech Luke that came to run the install was friendly and answered all my questions. System is running great and for half the price of their competitors!

C. VanDoren

Choice Heating are the heat pump professionals. Other HVAC companies do it as a side business because they have to, Choice truly understands them and will design a system that works for you. I did a lot of research before bringing them in and they lived up to their reputation. Joe was the perfect system designer, really worked through a lot of complex issues for our install. The installers are knowledgeable and professional.

M. Fitts

Choice replaced my water heater when it stopped working. I called in the morning and they were there in the afternoon. They did the removal and disposal of the old tank and full installation with the natural gas lines and plumbing for the new tank. They were on time and highly professional with their work. They serviced my furnaces last year and did a great job to keep them in good shape. Highly recommend.

Mr. B.

This was one of the best companies I have dealt with in a LONG time, They are a truly professional company from sales to installation. Very knowledgeable staff. The technicians are very good at what they do neat, punctual and knowledgeable . I cannot say enough good things about them.